Tracy Southers Parker
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Texas Health Harris Methodist Hospital Southlake (Texas Health Southlake) received the maximum grade of five stars in a rating of patients’ experience of care of more than 3,500 hospitals that is posted on a federal government website.

The scores on the Hospital Compare website of the federal Centers for Medicare & Medicaid Services rate patient perspectives on hospital care from one star (poor) to five stars (excellent). Five Texas Health Resources hospitals ranked among the 336 hospitals nationwide (9 percent of hospitals reviewed) that received five stars, including Texas Health Southlake

 “Texas Health Southlake has a strong commitment to the patient experience,” said Traci Bernard, president.  “Our hospital’s rating serves as tribute to the emphasis the physicians on our medical staff and our nurses and other employees place on the care provided to each patient.”

The patient experience ratings are based on data from the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) measures that are included in Hospital Compare. Go to to see hospitals’ ratings.

“Our goal is always to achieve excellence in safety, clinical outcomes and service,” said Daniel Varga, M.D., senior executive vice president and chief clinical officer of Texas Health. “This means exceeding the expectations of patients, who have told us what they want—to help them heal, keep them safe and be kind to them.”

A national advocate for transparency and accountability in health care safety and quality, Texas Health last year published its “Quality and Safety Report to the Community: A Transparent Report Card from Texas Health Resources.” Texas Health was the first health system in Texas, and one of only a few in the U.S., that is publicly posting quality, safety and patient satisfaction data, including HCAHPS scores. The Texas Health scorecards are based on independent, nationally recognized clinical indicators. Go to to view the report.



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