Park Place Lexus Grapevine members Tom Kruzel, Service Director; Byron McEwen, Master Technician; Eric Wright, Assistant Service Manager (ASM); Matt Woolsey, General Manager.
Park Place Lexus Grapevine recently had two members (employees) qualify for the Lexus Southern Area's 3rd annual Technician/Service Consultant Lexus Skills Showdown. This award recognizes the top elite service consultants from 65 different Lexus stores from Texas to North Carolina. Park Place Lexus Grapevine technician Byron McEwen and service consultant Eric Wright qualified and won top awards.
“We’re honored to have Byron and Eric on our team at Park Place Lexus Grapevine,” said Matt Woolsey, general manager of Park Place Lexus Grapevine. “Offering clients a fabulous experience is our first priority and we work tirelessly to hire and train the right people to serve our clients. We can proudly say that we truly have the Best of the Best in the Lexus Southern Area to provide service at the highest level to our clients.”
Lexus Master Technician Byron McEwen and Assistant Service Manager Eric Wright were graded as a team and also individually on their performance in the overall Lexus service process. Each individual and team were graded on greeting and writing up a client, the process of diagnosing and repairing a vehicle, and performing a delivery with the client after repairs were completed.
Out of 43 teams, McEwen and Wright took second place earning each of them $1,500 prize money. In the individual competition, Assistant Service Manager Eric Wright took first place in the ASM service writer up competition. Wright is rated as the #1 ASM out of nearly 600 in the Lexus Southern Area. Wright received an additional $1,000 for his efforts.
Located at 901 Highway 114 East, Park Place Lexus Grapevine is the only automobile dealership to ever win the prestigious Malcolm Baldrige National Quality Award. The award is the only formal recognition of performance excellence of both public and private U.S. organizations given by the President of the United States. The dealership has also been recognized as an elite of Lexus Dealer 16 years in a row, and received a #1 national ranking in customer satisfaction.
Ken Schnitzer founded Park Place Dealerships in 1987 with a single Mercedes-Benz dealership on Oak Lawn. Today, Park Place Dealerships employs more than 2,000 people and operates 18 full-service dealerships representing luxury brands including Lexus, Mercedes-Benz, Porsche, Infiniti, Volvo, smart, Jaguar, Lotus, Rolls-Royce, Bentley, McLaren, and Maserati. For more information about Park Place Dealerships, visit parkplace.com.